Privacy Policy

This Privacy Policy explains how Roamcode (Pty) Ltd trading as Roamcode ("Roamcode", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit our website, contact us, subscribe to communications, apply for opportunities, or use our services.

We are a South African software and AI solutions company, established in 2019, with our business address at 190 Scheiding St, Pretoria, 0002, South Africa.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable South African law.

1. Who We Are

• Legal entity: Roamcode (Pty) Ltd
• Registration number: 2019/489240/07
• Trading name: Roamcode
• Email: Email us
• Phone: Call us
• Founder and Director: Joseph Senyolo

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

2.1 Information you provide directly

• Contact enquiries: name, email address, phone number, company name, and message content submitted through our contact forms.
• Newsletter subscriptions: email address and subscription preferences.
• Career applications: name, email address, position applied for, CV or résumé files, and any information contained in documents you submit.
• Project and business communications: information shared during discovery calls, proposals, contracts, and service delivery.

2.2 Information collected automatically

• IP address, browser type, device information, pages visited, referring URLs, and general usage data.
• Cookie and similar technology data, as described in our Cookie Policy.

2.3 Client and project data

When we deliver software, AI, automation, cloud, or related services, we may process personal information on behalf of clients as part of project delivery. In those cases, the client typically determines the purpose and means of processing, and Roamcode acts as an operator or service provider under agreed contractual terms.

3. How We Use Personal Information

We use personal information to:

• Respond to enquiries, quotes, and support requests.
• Provide software development, AI, automation, cloud, and digital experience services.
• Process career applications and recruitment-related communication.
• Send newsletters and service updates where you have opted in or where permitted by law.
• Improve our website, security, and user experience.
• Measure website performance and marketing effectiveness, where you have consented to analytics or advertising cookies.
• Comply with legal, regulatory, and contractual obligations.
• Protect our rights, systems, and users against fraud, abuse, or security incidents.

4. Lawful Basis for Processing

We process personal information where one or more of the following applies:

• You have given consent (for example, newsletter subscriptions or non-essential cookies).
• Processing is necessary to take steps at your request before entering into a contract.
• Processing is necessary for the performance of a contract or service delivery.
• Processing is necessary to comply with a legal obligation.
• Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights (for example, responding to business enquiries or securing our website).

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers: hosting providers, email services, analytics providers, and other vendors who support our website and operations.
• Professional advisers: legal, accounting, or compliance advisers where reasonably required.
• Associated ventures: where relevant to service delivery, such as creative production delivered through JT Lensman Media for photography and videography projects.
• Authorities: where required by law, court order, or to protect rights, safety, and security.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place.

6. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

• Contact enquiries: typically retained for up to 24 months unless a business relationship continues.
• Newsletter subscriptions: retained until you unsubscribe or request deletion.
• Career applications and CVs: retained for recruitment purposes for a limited period, generally up to 12 months, unless you consent to longer retention or a role progresses.
• Client project records: retained according to contract terms and applicable legal requirements.

7. Security

We apply reasonable technical and organisational measures to protect personal information, including secure development practices, access controls, HTTPS in production, and controlled handling of uploaded documents. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Read more in our Security and Privacy Overview.

8. Your Rights

Under POPIA, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information, subject to legal and contractual limits.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator (South Africa).

To exercise your rights, contact us at Email us. We may need to verify your identity before responding.

9. Children

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from children under 18 without appropriate consent.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner services. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may also be communicated through our website.

12. Contact Us

For privacy-related questions or requests, contact:

Roamcode (Pty) Ltd
Registration number: 2019/489240/07
190 Scheiding St, Pretoria, 0002, South Africa
Email: Email us
Phone: Call us